We are a bridge of communication providing solutions and continued success you can rely on.
Airo Global Software has helped many Fortune 500 corporations achieve maximum results from their direct marketing efforts
Airo Global Software has the ‘know-how’ and personnel to create contact center solutions that help their clients acquire new customers while increasing the loyalty and satisfaction of their current customer base.
Airo Global Software uses state-of-the-art technology, innovative business strategies and the highest-quality sales associates to provide clients optimal results.
We integrate affordable virtual phone systems for businesses.
Enjoy crystal-clear conversations. That is, unless you’ve got peanut butter stuck to the roof of your mouth.We integrate solutions to Web, Windows, And mobile platforms
We integrate Conferencing solutions with extensions include its own conference bridge for up to 500 participants. Never second-guess that group call again
Set up a meeting, send a note, or sing ‘hi with a personalized audio message to another phone, delivered by our automated messaging system. We also do Toll Free number integration
Integrate and moderate a group chat over SMS with our mobile app. Your thumbs are more powerful than you think.
Integrate Text messages sent to your number can be received and displayed in your account inbox. Forwarded messages will display on your cell phone like any regular SMS. We also have good expertise in Two Way SMS solution integrations
Send, receive and save fax files directly from your account. It’s simple. And you never have to hear that annoying beee-dooooo-rrrerrk-bzzzz again.
The use of IVR and voice automation enables a company to improve its customer service and lower its costs, due to the fact that callers' queries can be resolved without the cost of a live agent who, in turn, can be directed to deal with specific areas of the service. If the caller does not find the information they need, or require further assistance, the call is then transferred to an agent who can deal with them directly through CTI integration.
This makes for a more efficient system in which agents have more time to deal with complex interactions, for example, customer retention, up selling, cross selling and issue resolution. This way, the customer is more likely to be satisfied with a personalized service and the interaction is likely to be more fulfilling and rewarding for the agent, as opposed to dealing with basic inquiries that require yes/no responses, such as obtaining customer details. Employee satisfaction is important in any industry due to the fast turnover of staff, IVR is therefore one way of retaining a workforce and allowing them to do a more effective job.
Above is just an example of Simple Outbound IVR with 4 options, we can customize and build any type of IVR's based on your requirements.. just call us or send a mail to [email protected]
Typical IVR Applications
IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Now day’s companies are widely using IVR services to extend the business hours of operation to 24 x 7. Examples of typical IVR Applications are;
Banking — Balance, Payments, Transfers, Requests
Order Placements — Credit Card Payments, Online Subscriptions
Airline/Train/Buses — Ticket booking, Arrivals, Departures
Customer Services — Virtual Receptionist, Customer Care/Support
Media & Entertainment — Reality Shows, News Updates, Surveys
Hospitals — OP Registrations, Doctor Availability
We integrate Video calling features to your Applications with real time Video and audio transmissions with quality
We have integrated many applications with streaming solutions to make your event live to your loved ones or your app usersy
We have our own APis to integrate all the tele-services simply and easily and we have achieved a good expertise on the Communication platforms . Send a message to [email protected] for any more details or schedule a conference