Shipping Policy

Welcome to Airo Global!

This Shipping Policy outlines the terms and conditions related to the delivery of physical and digital products provided by our company. By engaging with our services or purchasing from Airo Global, you agree to the terms of this policy.

1. General Shipping Terms
• Airo Global specializes in software product development and primarily delivers digital products and services. For any physical products (e.g., software installation kits or promotional materials), this policy governs the shipping process.
• All digital products are delivered electronically via email or direct download links. Physical products, if applicable, will be shipped to the address provided during the order process.
2. Delivery Methods and Timeframes

Digital Products:

• Digital products are typically delivered within 1-2 business days of payment confirmation.
• If there is a delay in delivery, our team will notify you promptly with an estimated timeline.

Physical Products:

• Shipping times vary based on the destination and shipping method selected during checkout. Typical delivery times are as follows:
• Domestic (within [Insert Country]): 5-7 business days.
• International: 10-15 business days.
• Airo Global partners with reliable shipping carriers to ensure safe and timely delivery.
3. Shipping Costs
• Shipping costs for physical products are calculated based on the destination, weight, and shipping method selected. The final shipping cost will be displayed during checkout.
• For digital products, there are no shipping fees.
4. Order Tracking
• For physical shipments, a tracking number will be provided once your order is shipped. You can use this number to monitor the delivery status through the carrier’s website.
• Tracking is not applicable for digital product deliveries.
5. Customs and Duties
• For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for details.
6. Delivery Issues
• Incorrect Address: Customers are responsible for providing accurate shipping information. Airo Global is not liable for delays or non-delivery caused by incorrect or incomplete addresses.
• Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact our support team within 7 business days of the delivery date. We will work with the shipping carrier to resolve the issue.
• Non-Receipt of Digital Products: If you do not receive your digital product within the expected timeframe, please check your spam or junk email folder. If the issue persists, contact our support team for assistance
7. Returns and Refunds
• For details on returns and refunds, please refer to our Return and Refund Policy.
8. Contact Information

If you have any questions about this Shipping Policy or need assistance, please contact us:

• Email: [email protected]